As you can see in the Comments t recent blog posts, Apparently im not the ONLY one thats getting this problem with HughesNet. Apparently the problems im having, Are exactly the Same with other subscribers. Kinda Makes me wonder if all this wasnt Planned. Here are the comments i received on all my posts…
So have you heard anything back on this yet? I have been getting screwed by these assholes for over 3 years, but there is nothing I can do, because they are the only players in my area…Wimax is starting to take off though and I am getting a week signal from my cell phone so maybe in the new future I can tell then to fuck off…Good luck and if you get a class action suit going, count me in
Responce From “Snoff”: Hello, I havent herd anything back on it yet, I havent really done much about it, I was recently suspended Perminately from their netoorks, due to non payment. Ever since they cut me off, i have been at my dads on Cable, So havent worried with it much, However i will keep updates posted to my blog. Thanks.
I’ve been reading your blog for a few minutes and I just wanted to drop in and inform you of a few things.
Firstly, I’d like to start off by saying I too live out in the ‘boonies’ with no decent internet access other than sattelite or dial up. Given the choices, I decided to try sattelite. I went and called WildBlue who said they didn’t service my area.. (Sattelite is supposed to be everywhere..) So I called Hughesnet, who just so happened to service my area.
After reading through the FAQ and things about the FAP, I decided to go with Hughesnet. The first 30 days went fine, as usual with any 30-day backout period product. After the 30 days were up, I randomly got FAP’d, speeds got nerfed, and sometimes even when I wasn’t FAP’d, speeds were down to as little as 17KBPS. I have the ProPlus plan (90$/month!). You’d think at this price, you’d get higher bandwidth, better service, and less bullshit.
Customer support is horrible. I have no problem with other nationalities, but when they put them on as the main call answerer, this just annoys me. He walked me through a few things which had nothing to do with the task at hand (telling him my IP, pinging google, trying to browse msn and yahoo, speedtesting at their website, unplugging the modem for 30 seconds and plugging it back in..) Nothing worked. Surprisingly, during the FAP-free hours (3-6AM EST), the speeds rose to the normal, and after 6AM, they went back to 17KBps. Seriously. Called them back again, and the same european man answered again, and we went through the same process, which didn’t help anything.
At the moment, it’s still going really slow. This is totally unacceptable; Dial up at 5KBPS for $15.00 per month compared to their service at 17KBPS with random FAP’s even when I haven’t downloaded things, for 89.99$/month with a 200$ setup fee and a 2 year contract? Unbelievable!
Sadly, Even if you do sue, I doubt you’ll get any thing out of them – They protected their asses in their contract and ToS. Sorry for the long rant, but I had a lot bottled up. Anyone experiencing this should definately write up a complaint to the BBB if it continues and Hughesnet doesn’t do anything to remedy them. (What the hell is turning the ethernet cable around supposed to accomplish anyways?)
Well, back again.
This time the speed didn’t rise during 3-6AM; It just stayed there. This time I’m thinking maybe the dish got unaligned or something, the wind here has been really crazy the last few days.
It has risen a little. I’m getting 38KBps now, but still, that’s crazy compared to the 150KBps advertised. Now, they told me they had thirteen sattelites. If the dish was unaligned, shouldn’t it just reconnect to the sattelite with better reception?
I’m starting to think that aliens do exist, and that they’re blowing up all of the sattelites in outerspace.
So where getting Suckered, and theres nothing we can do about it! Someone help us… lol.